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Defect Management

Where a defect goes after anyone finds it, in a test run or in the field: writing it up, ranking its urgency, moving it through triage, and reading a quarter of them as process data.

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questions

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A defect only reproduced when three conditions coincided. How do you write the explanation so the team can prevent it?

level: seniorimportance: nice to knowfreq 27%

basics

~20 s

Write the conjunction, not one cause. Record all three conditions joined by and, marking which are ordinary and which rare, then name the single assumption they jointly broke. Breaking one condition stops this occurrence; only the weakness stops other combinations.

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